Terms of Service

1. Acceptance of Terms

Welcome to WizChat AI. These Terms of Service ("Terms") govern your use of our platform that creates AI-powered chatbots from your documentation and content. By accessing or using our service, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our service.

2. Description of Service

WizChat AI is a SaaS platform that allows you to:

• Upload and process documents (PDFs, Word files, text files)
• Connect YouTube videos and extract transcripts
• Create AI-powered chatbots trained on your content
• Deploy chatbots to your websites
• Monitor chatbot performance and analytics

3. User Accounts and Registration

To use our service, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Be at least 18 years old or have parental consent
• Notify us immediately of any unauthorized account access

You are responsible for all activities that occur under your account.

4. Acceptable Use Policy

You agree not to use our service to:

• Upload illegal, harmful, or copyrighted content without permission
• Create chatbots that promote hate speech, violence, or discrimination
• Attempt to reverse engineer or compromise our systems
• Use the service for spam, phishing, or fraudulent activities
• Violate any applicable laws or regulations
• Share adult content or material harmful to minors
• Impersonate others or provide false information

5. Content and Intellectual Property

Your Content

You retain ownership of all content you upload. By using our service, you grant us a limited license to process, store, and use your content solely to provide our services.

Our Platform

We retain all rights to our platform, including software, algorithms, designs, and trademarks. You may not copy, modify, or distribute our proprietary technology.

6. Pricing and Payment Terms

Free Tier

We offer a free tier with limited features and usage quotas. Free accounts may have restrictions on storage, chatbot interactions, and advanced features.

Paid Plans

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable unless required by law
• Price changes will be communicated 30 days in advance
• Taxes may apply based on your location

Payment Processing

Payments are processed through secure third-party providers. You authorize us to charge your selected payment method for all applicable fees.

7. Service Availability and Support

We strive to maintain high service availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or experience technical issues that temporarily affect service availability.

Support is provided through our designated channels. Response times may vary based on your subscription tier and the nature of your inquiry.

8. Data Privacy and Security

Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We implement reasonable security measures to protect your data, but cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

9. Limitations of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES AND LIMIT OUR LIABILITY FOR ANY DAMAGES ARISING FROM YOUR USE OF OUR SERVICE.

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid in the 12 months prior to the claim
• We do not warrant that our service will meet your specific requirements
• You use our service at your own risk

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our service, your content, or your violation of these Terms.

11. Account Termination

By You

You may terminate your account at any time through your account settings. Termination does not entitle you to a refund of prepaid fees.

By Us

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for other legitimate business reasons. We will provide reasonable notice when possible.

Upon termination, your access to the service will cease, and we may delete your data after a reasonable grace period.

12. Third-Party Services

Our service integrates with third-party platforms including OpenAI, Google Cloud, and others. Your use of these integrations is subject to their respective terms and privacy policies.

We are not responsible for the availability, functionality, or policies of third-party services.

13. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated through our service or via email. Your continued use of the service after changes constitute acceptance of the new Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction where our company is incorporated, without regard to conflict of law principles.

Any disputes will be resolved through binding arbitration in accordance with the rules of the applicable arbitration association, except where prohibited by law.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.